Frequently Asked Questions

General FAQs

Frequently Asked Questions (FAQs) provide a group of commonly asked questions and answers about features in My HealtheVet. Please note that all FAQs that begin with VA come from your VA health record. If it begins with DoD it comes from the Department of Defense. All other information is either self-entered by you or is general information about My HealtheVet.

• Upgrade Your My HealtheVet Account to Premium

• Electronic Record Sharing Options

• Issues Using the Site

• My HealtheVet Account Types

• New Users

• Sign-in Partners

• Registration

• Terms and Conditions

• Veterans Health Library

• Your VA Provider and My HealtheVet

Note: To see VA and/or DoD information, you must be a Veteran, enrolled in the VA health care system and have an upgraded My HealtheVet Account (be In-Person or Online).

Updated April 23, 2020