General FAQs
Your VA Provider and My HealtheVet
Can I email my VA provider through My HealtheVet?
Email is not secure and should not be used to contact your doctor. My HealtheVet provides Secure Messaging. This is a safe way to contact your VA provider and health care team. You must have a Premium account to use Secure Messaging. Talk to your VA health care provider to determine if they participate in Secure Messaging and if it would be a good way to communicate with them about your health care. If they agree, you may participate in Secure Messaging.
Does my VA provider use My HealtheVet too?
My HealtheVet promotes partnership between Veteran patients and their VA providers, and is supported as a national resource by clinical staff at your local VA Medical Center. Your doctor can help you use this tool to learn more about managing your own health.
How do I contact my VA provider about My HealtheVet?
The best way to contact your VA provider is always through your local VA Medical Center. My HealtheVet offers a great deal of health information but will never take the place of a visit to your personal clinician.
Updated March 13, 2020
