VA Appointments - Frequently Asked Questions
What are My HealtheVet VA Appointments?
How do I access My HealtheVet VA Appointments?
What VA appointments will I be able to view?
Is My HealtheVet VA Appointments information protected, secure, and private?
Will I receive an appointment notification?
How can I cancel or change my VA appointments?
What types of appointments can I schedule online?
On my appointment event detail what does 'Status' mean?
Can I receive an email reminder about my appointments?
Can I add my non-VA appointments to my Health Calendar?
What should I do if a scheduled VA Appointment is not listed?
On my Health Calendar, why can't I see a VA Appointment that used to be there?
How can I get a printed list of my upcoming VA Appointments?
What should I do if I have any questions about my VA Appointments?
Can I review my VA appointments from my Health Calendar?
Who do I contact if I have a problem with the VA Appointments feature?
What is an After Visit Summary?
What are My HealtheVet VA Appointments?
My HealtheVet VA Appointments give VA patients a detailed view of their VA facility and community care appointments 24 hours a day, 7 days a week. You have the option to view, self-schedule or cancel your VA appointments if you have a My HealtheVet Premium or DS Logon Premium or ID.me account and have registered as a VA Patient.
To learn about upgrading your account to Premium, go to: Upgrading your My HealtheVet account in-person or online
How do I access My HealtheVet VA Appointments?
After signing in to your My HealtheVet Premium account, select View My VA Appointments on the dashboard to view your appointments.
The VA online scheduling tool may be available to access and confirm your VA appointments. VA offers online appointment scheduling which lets you schedule, cancel, or reschedule some appointments. You can use VA online scheduling if:
You have a My HealtheVet Premium account or a DS Logon Premium account.
You are making an appointment at a facility that participates in online scheduling.
Access to online scheduling varies by facility, date of last appointment, and type of appointment.
How to use the online scheduling tool to schedule, cancel, or change an appointment.
What VA Appointments will I be able to view?
You will be able to view your upcoming scheduled VA clinic appointments, community care appointments and your appointment history for the past 2 years.
Your community care appointments in My HealtheVet have been set up for you by the VA. They are not at your VA facility, but scheduled for you in the community. This appointment type is listed under your VA Appointments as Community Care.
If you have a question regarding your community care appointment, please contact your VA facility. You may use the VA Facility Locator to find the VA facility phone number where you receive care.
Please note: If your community care appointment was canceled or rescheduled by the community provider, it may not show up on your calendar or in your VA Appointment as CANCELED. If you do not get a reminder about your appointment from the community provider, you should call them.
Is My HealtheVet VA Appointments information protected, secure, and private?
My HealtheVet is a secure website. The VA follows strict security policies and practices to make sure that your personal health information is safe an protected.
Will I receive an appointment notification from the facility?
If your VA health care team or other VA staff currently notifies you about your appointment, you may still receive an appointment notification.
How can I cancel or change my VA Appointments?
You can cancel or change your VA Appointment by contacting your local VA Facility. You can also use Secure Messaging to cancel or change your VA appointment by sending a message to your VA health care team or other VA staff.
VA offers online appointment scheduling which lets you schedule, cancel, or reschedule some appointments. You can use VA online scheduling if:
You have a My HealtheVet Premium account or a DS Logon Premium account.
You are making an appointment at a facility that participates in online scheduling.
If your facility is not participating in online scheduling, or if you need a type of appointment that is currently not supported, you can still call your facility directly to schedule. Find your VA facility's phone number.
What types of appointments can I schedule online?
You can schedule a primary care appointment at a participating VA facility where you have had a primary care appointment in the last two years.
You may also be able to schedule specialty appointments, such as outpatient mental health, optometry, and audiology, at participating facilities.
On my appointment event detail what does 'Status' mean?
The status of your appointment lets you know the standing of your appointment with the VA clinic.
Future appointments will have a status of Confirmed or Canceled. It is always good to check the status of your VA Appointments before your clinic visit.
Past appointments will have a status of Completed, Canceled and No Show. If you feel the status is incorrect, you can contact your VA health care team or other VA staff.
The Unknown status will sometimes display. It is a temporary status. You can check your VA appointment later to see if the status has been updated.
Can I receive an email reminder about my appointments?
Yes, you can receive email reminders for your VA appointments by setting them up on your My Profile page.
You will receive 2 reminder emails for each appointment. Emails are sent 14 days and 3 days prior to your appointment. The email reminders are sent to the email address you provided when you registered for My HealtheVet. When you change your email address, be sure to make that change in your My HealtheVet account on your My Profile page.
Can I add my non-VA appointments to my Health Calendar?
You can add your non-VA appointments:
Sign in to your My HealtheVet account
Select the View My VA Appointments on the dashboard
Select Health Calendar
Select Add Event and fill in the form
- Select Save
What should I do if a scheduled VA Appointment is not listed?
Contact your VA health care team or staff to confirm your scheduled VA Appointment.
On my Health Calendar, why can't I see a VA Appointment that used to be there?
Some VA Appointments will no longer appear on your Health Calendar because that type of appointment does not require a face-to-face visit with your health care team or other team member. For example, an appointment for your health care provider to put in a consult will no longer appear on your Health Calendar because you do not have to do anything. Another reason is that the clinic is no longer available.
How can I get a printed list of upcoming VA Appointments?
There are three ways:
View My VA Health Appointments on the dashboard (select Printer)
Health Calendar
Blue Button custom download of your Future VA Appointments
To print your list from View My VA Health Appointments on the dashboard:
Sign in to your My HealtheVet account
Select View My VA Health Appointments on the dashboard
Select Print
To print your list from the Health Calendar:
Sign in to your My HealtheVet account
Select View My VA Health Appointments on the dashboard
Select Health Calendar
Select Print
To download your data using the VA Blue Button:
Sign in to your My HealtheVet account
Select Blue Button Medical Reports on the dashboard
Select VA Blue Button Report
Select Date Range
Select Future VA Appointments
Select Submit
Click on View/PDF for a printed list
Select Print icon
What should I do if I have any questions about my VA Appointments?
Contact your VA health care team or other VA staff if you have any questions about your VA appointments.
Can I review my VA appointments from my Health Calendar?
You can view your VA Appointments in your Health Calendar.
Sign in to your My HealtheVet account
Select the View My VA Appointments on the dashboard
Select Health Calendar
Who do I contact if I have a problem with the VA Appointments feature?
You can contact My HealtheVet about problems you have with the VA Appointments feature. Simply complete the Contact Us form to send a message to the My HealtheVet Help Desk
What is an After Visit Summary?
An After Visit Summary gives VA patients a summary of their clinic visit. An After Visit Summary may not be available to you. Not all VA clinics offer an After Visit Summary. The Summary also may not have all the information about your clinic visit. Contact the VA Provider you visited with if you have any questions or concerns regarding your health.
How do I access my After Visit Summary?
VA patients registered with a Premium account can access the After Visit Summary via the View My VA Appointments page.
Who do I contact if I cannot access an After Visit Summary?
Not all VA clinics offer an After Visit Summary. Contact the VA Provider you visited with if you have any questions or concerns regarding your health.
Updated April 14, 2023
