VA Health Record FAQs

VA Appointments

What is the My HealtheVet VA Appointments tool?

My HealtheVet VA Appointments allows Veterans to manage VA clinic appointments. You have the option to view your VA Appointments if you have a My HealtheVet Premium account and have registered as a VA Patient.

The VA Appointments feature gives you the option to:

• View VA appointments on the Health Calendar
• Add non-VA appointments to the Health Calendar
• Look up past appointments from the last two years
• Find the location of the VA facility for your appointments
• Set up email reminders for upcoming VA appointments
• Print a list of your future VA appointments
• Access the online scheduling tool

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What do I need to have to use the My HealtheVet VA Appointments tool?

To use the VA Appointments tool on My HealtheVet, you must:

• Be registered as a VA Patient.

• Have a My HealtheVet Premium account. If you do not have a Premium account, you can upgrade your account now. (Premium accounts are provided at no additional cost to Veterans who complete a few simple steps to verify their identity.)

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How do I access My HealtheVet VA Appointments tool?

You can access VA appointments tool by signing in to My HealtheVet as a Premium user. Then, select View My VA Appointments on the home page dashboard.

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What are the benefits of using My HealtheVet VA Appointments tool?

• Allows you to view your VA and your community care appointments on your Health Calendar in your My HealtheVet account

• Allows you to set up email reminders for your VA and community care appointments

• Provides you with detailed VA and community care appointments

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Which VA Appointments will I be able to view?

You will be able to view your upcoming scheduled VA clinic appointments, community care appointments and your appointment history for the last two years.

Your community care appointments in My HealtheVet have been set up for you by the VA. They are not at your VA facility, but scheduled for you in the community. This appointment type is listed under your VA Appointments as Community Care.

If you have a question regarding your community care appointment, please contact your VA facility. You may use the VA Facility Locator to find the VA facility phone number where you receive care.

Please note: If your community care appointment was canceled or rescheduled by the community provider, it may not show up on your calendar or in your VA Appointment as CANCELED. If you do not get a reminder about your appointment from the community provider, you should call them.

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Can I schedule a VA appointment online?

Yes. The VA Online Scheduling tool lets you schedule or cancel a VA appointment online if you meet the following requirements:

• You are a registered VA patient

• You have a My HealtheVet Premium account, DS Logon Premium account or ID.me

• You are requesting an appointment at a VA facility that participates in online scheduling

To use VA Online Scheduling:

• Sign in to your My HealtheVet Premium account
• Select Schedule a VA Appointment on the home page dashboard
• Or, select the gray box underneath the dashboard, Schedule or Cancel a VA Appointment
• Next, select the blue button, Schedule or Cancel a VA Appointment

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What types of VA appointments can I schedule using VA Online Scheduling?

• You can schedule a primary care appointment at a participating VA facility.
• You may also be able to schedule specialty appointments, such as outpatient mental and audiology, at participating facilities.

Please note: To schedule community care appointments, call the local community care office at your VA health facility.

For more information on scheduling your VA appointments visit Keeping Up with All Your VA Appointments.

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How do I know if my VA Medical Center participates in online scheduling?

Call to find out if your VA Medical Center is participating in online scheduling.

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How can I cancel or change my VA appointments?

You can cancel your VA Appointments online using the VA Online Scheduling tool. For more information on online scheduling, review: How to use the online scheduling tool to schedule, cancel, or change an appointment.

You can also cancel or change your VA appointment by calling your local VA facility.

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On my appointment event detail in My HealtheVet what does 'Status' mean?

The status of your appointment lets you know the standing of your appointment with the VA clinic.

• Future appointments will have a status of Confirmed or Canceled. It is always good to check the status of your VA Appointments before your clinic visit.

• Past appointments will have a status of Completed, Canceled and No Show. If you feel the status is incorrect, you can contact your VA health care team or other VA staff.

• The Unknown status will sometimes display. It is temporary status. You can check your VA appointment later to see if the status has been updated.

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Can I receive an email reminder about my appointments?

Yes, you can receive email reminders for your VA appointments by setting them up on your My Profile page in My HealtheVet.

You will receive 2 reminder emails for each appointment. Emails are sent 14 days and 3 days prior to your appointment. The email reminders are sent to the email address you provided when you registered for My HealtheVet. When you change your email address, be sure to make that change in your My HealtheVet account on your My Profile page.

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Can I add my non-VA appointments to my Health Calendar in My HealtheVet?

You can add your non-VA appointments:

• Sign in to your My HealtheVet account

• Select the View My VA Appointments on the dashboard

• Select Health Calendar

• Select Add Event and fill in the form

• Select Save

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What should I do if a scheduled VA Appointment is not listed in My HealtheVet?

Contact your VA health care team or other staff to confirm your scheduled VA Appointment.

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On my Health Calendar in My HealtheVet, why can't I see a VA Appointment that used to be there?

Some VA Appointments will no longer appear on your Health Calendar because that type of appointment does not require a face-to-face visit with your health care team or other team member. For example, an appointment for your health care provider to put in a consult will no longer appear on your Health Calendar because you do not have to do anything. Another reason is that the clinic is no longer available.

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Who do I contact if I have a question or problem with the VA Appointments feature?

You can contact My HealtheVet about problems or questions you have with the VA Appointments feature. Select Contact to send a message to the My HealtheVet Help Desk or dial 1-877-327-0022, Monday - Friday, 7:00 a.m. - 7:00 p.m. (Central Time), to speak with a VA representative. For TTY assistance, dial 711.

If you need assistance with VA Online Scheduling, dial 1-877- 470-5947, Monday - Friday, 7:00 a.m. - 7:00 p.m. (Central Time), to speak with a VA representative. For TTY assistance, dial 711.

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Updated June 26, 2020